How we work with people
The thing we cherish most about our sourcing program is that we work with many of the same producers each year. There have been spectacular harvests from our producer partners, and some not as spectacular, but still tasty. That’s totally ok, it’s just reality.
While there are many ways to cultivate a strong supply chain as a specialty roaster, what we’ve embraced is facilitating positive changes in a producer’s quality by listening, providing feedback, then coming up with solutions together. Being there as a buyer, rather than outright telling them what to do, is a nicer way to work for everyone, and frankly, there is more opportunity for us to pay a better price for more and more of their harvest.
Other than the obvious (telling someone what to do isn’t polite), this way of measuring quality, and discovering how to change together, creates more lasting positive change, and solidifies partnerships we have around the world with growers.