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Parts orders will be based on the customer's requests. If available an electronic parts schematic will be provided to the customer and the chosen parts(BASED ON THE SCHEMATICS NORMALLY FOUND UNDER TECHNICAL SPECIFICATION UNDER THE PRODUCT) will be sent out as per the customer's requests. Technical assistance through the service center will be limited when parts are being replaced. If the customer does not have the technical knowledge on replacing specific parts, then they should not be attempting the work, but rather should contact a qualified service center in their area. Caffe Tech will not spend countless hours over the telephone on conveying service info and technical knowledge under any circumstances.
Products that require direct water application (DWA) will be sold complete with fittings and necessary hardware to make the installation as easy as possible. All fittings and related costs will be additional to the cost of the product purchased. In the event the customer has little mechanical knowledge then a certified mechanical company should be contacted. In the instances where DWA is required; Caffe Tech will offer assistance in this regard.
ALL SALES ARE FINAL! EXCEPTIONS OF RETURNS OR REFUNDS ARE AT THE DISCRETION OF CAFFETECH CANADA!