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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@acecoffeeroasters.com

Products

Currently, as of September 1st, 2021 - we are not able to accept pre-orders or deliver our donuts. Our bakery produces these fresh every morning, and we find the integrity of the product is typically compromised due to the level of coordination needed. We will update you if anything changes. For now, if you want our product at its best, you can visit our three locations. 

Returns

Coffee is a perishable item. This means that is non-refundable.

We can accept exchanges, but we do not accept exchanges on the following conditions:

  • The coffee returned is unopened, but ten (10) days or older from date of purchase.
  • The coffee is ground and ten days (10) from the date of purchase or older.
  • The coffee is opened and Fourteen (14) days from date of purchase or older.

The conditions above are negated if there is a manufacturing or service mistake. Manufacturing or service mistake can occur from the following processes:

  • Coffee Roasting
  • Packaging & Shipment preparing
  • Requests for Ground Coffee

Returns or exchanges on equipment items that are unopened/unused may be brought back to us. Please note that all shipping costs cannot be refunded. Please contact or visit us if all three (3) Conditions are met:

  • Original packaging in place
  • Product has no signs of wear and/or use.
  • Customer has a receipt.
    • Or the customer knows the method of payment, order number or date of visit so we can find the receipt.

Baratza Products

The warranty is handled through the manufacturer. These grinders cannot be serviced unless by Authorized by Barazta.

  • Limited Warranty for Baratza Grinders is 1 year from the original date of purchase. This warranty covers all defects in materials and workmanship (parts and labor) including free ground transportation to and from our repair facility within the US and Canada. This warranty does not apply to: improper use, lack of cleaning, abuse, normal wear and tear, lack of proper adjustment, foreign objects (stones, screws, etc.) in the beans, or uses outside the intended use of grinding whole roasted coffee beans. If your grinder fails within one year, e-mail Baratza at support@baratza.com or call 425-641-1245. For additional warranty, support, or troubleshooting information, go to www.baratza.com.

We have a three-step process to ensure that the orders are correct, and use shredded paper - as needed - to ensure that packages arrive safely.

Third-Party Logistic Services (Canada Post, ICS, UPS, Purolator)

  • Once the package leaves our warehouse, we are not responsible for packages that are delayed in transit, lost in transit, or packages that include liquids and are damaged in transit.
  • If an order has left the building OR a shipping label has been purchased, we cannot give a customer who visits in person their order.
  • In issues regarding to your delivery, please email us at orders@acecoffeeroasters.com. 

Shipping

We no longer offer Internal Local Delivery as of September 20th, 2021. We offer next-day residential delivery from ICS Courier, and next-day commercial delivery from Purolator or UPS.

You can contact production at orders@acecoffeeroasters.com anytime, or call us at (780) 244-0223 Monday to Friday between the hours 6:00 am and 2:00 pm.