Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Currently, as of September 1st, 2021 - we are not able to accept pre-orders or deliver our donuts. Our bakery produces these fresh every morning, and we find the integrity of the product is typically compromised due to the level of coordination needed. We will update you if anything changes. For now, if you want our product at its best, you can visit our three locations.
We do not price match equipment, coffee, or any other product we carry.
Coffee is a perishable item. This means that is non-refundable.
We can accept exchanges, but we do not accept exchanges on the following conditions:
The conditions above are negated if there is a manufacturing or service mistake. Manufacturing or service mistake can occur from the following processes:
If you require an exchange or return on your purchase, please email email@example.com and someone will respond ASAP with further information.
Alternatively, you can visit our 10055 80th AVE location to process it. Please bring your Order # or Receipt to proceed with it. Our professional baristas will ask a series of questions as part of our commitment to continuous improvement.
Returns or exchanges on equipment items that are unopened/unused may be brought back to us. Please note that all shipping costs cannot be refunded. Please contact or visit us if all three (3) Conditions are met:
If you are local you can visit our 10055 80th AVE location to process it. Please bring your Order # or Receipt to proceed with it. Our professional baristas will ask a series of questions as part of our commitment to continuous improvement.
If you are our of town and require an exchange or return on your purchase, please email firstname.lastname@example.org and someone will respond ASAP with further information.
The warranty is handled through the manufacturer. These grinders cannot be serviced unless by Authorized by Barazta.
We have a three-step process to ensure that the orders are correct, and use shredded paper - as needed - to ensure that packages arrive safely.
Third-Party Logistic Services (Canada Post, ICS, UPS, Purolator)
All Residential Orders are prepared for pickup daily during the weekdays between 8:00 am and 2:00 pm.
Any Wholesale orders placed between 11:00 am Thursday and 3:00 pm Tuesday will be released from our warehouse through Purolator. Wholesale orders placed after 3:00 pm Tuesday and before 11:00 am Thursday are delivered through our own internal delivery service.
The estimated transit time is one (1) business day for Purolator and Canada Post. This is dependent on where you live. We also offer local pickup Monday to Friday. Please allow up to 48-hours for your order to ship out during the weekdays. ACE Coffee Roasters does not ship on Holidays or weekends.
You can contact production at email@example.com anytime. We are available between 6:00 am and 2:00 pm weekdays.