ACE Coffee Roasters Shipping Policy & Returns
Q: When will my order ship?
A: All online orders will be processed and shipped within two business days of being submitted. Business days are Tuesday to Friday.
Q: What are my shipping options?
A: For domestic orders, we work through UPS and Canada Post to get your products delivered to you. They both have options for regular ground and express shipping. If you are outside of Canada, we can fulfill orders but only manually. Contact firstname.lastname@example.org for more info.
Q: I placed an order a while ago and haven’t received it yet. What’s up?
A: As much as we try to keep our online inventory values reflecting our real inventory in the warehouse, sometimes coffee flys out the door faster than we can keep up with! If we need to replenish inventory before shipping out to you your order may be delayed. You can contact email@example.com if you have questions about this. However, we suggest that the first thing you do is check the tracking number that has been provided to you for the shipment to make sure that it’s not an issue with the courier.
Q: Do you offer free shipping?
A: We currently offer free ground shipping on most orders that include coffee that are $65 or more within Canada. For wholesale accounts, we offer free ground shipping for orders that include 2+ cases of coffee within Canada. For more information on becoming a wholesale customer contact firstname.lastname@example.org
Q: Do you ship to the US?
A: Yes! We ship internationally via UPS and DHL. Just a reminder that duties and fees are not charged on coffee orders - however, for purchases on retail items exceeding $200.00, you become responsible for any duties and fees.
Q: What is your return policy?
A: We can help with returns on a case by case basis. Coffee is non-refundable. Returns on equipment items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place.
We are not responsible for packages that are lost in transit, or packages that include liquids and are damaged in transit.
Please contact email@example.com and one of us will get back to you as soon as we can.