Returns or exchanges on equipment items that are unopened/unused may be brought back to us. Please note that ACE Coffee Roaster cannot refund all shipping costs. All three (3) Conditions must be met:
- Original packaging in place
- The product has no signs of wear or use.
- The customer has a receipt, or the customer knows the method of payment, order number or date of the visit so we can find the receipt.
If the customer receives a broken item, it may be covered under manufacturer warranties. These warranties typically only include manufacturing defects. Please note that ACE Coffee Roaster cannot refund all shipping costs.
We require that the customer has a receipt or the customer knows the method of payment, order number or date of the visit so we can find the receipt.
We also require that we receive contact information for the customer, such as phone number and email.
You can email us at orders@acecoffeeroasters.com, and we will determine the warranty coverage.
